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Professional disc repair

After repeated use the playing surface on a disc can become scuffed or scratched causing interruptions or total loss of laser detection. Once this happens, cleaning kits are ineffective. The play surface of the disc now needs resurfacing to operate as intended. That's when you need the professionals at discz.

For the In-store service, simply bring your damaged discs into us and we can assess them right away. In-store repairs cost £2.99 per disc for a Full Repair, or £1.00 per disc for a Tidy-Up.

Badly damaged discs: If you can easily feel the scratch with your nail, these are classed as badly damaged, and need to go on one of our main machines to achieve a perfect repair and cost £2.99 per disc.

Lightly damaged discs: If you cannot feel the scratches with your nail, then these go on a different machine which only costs £1.00 per disc. This type of repair we call a 'Tidy-Up' as is does not guarantee a perfect repair, but will remove all light scratches. This service can restore even a badly scratched disc well enough for it to work again - although this is largely down to chance and other factors like how deep the scratch is that caused the disc to become faulty in the first instance. Many people also use Tidy-Up to simply just 'Tidy-Up' a working disc - great if you have a favourite disc that you preferred looked a lot better!

By Post...

Too far from the store? Our repair service is also available via the Post! Your scratched discs will be returned in good as new condition in just 2-4 working days. See below on How To Send Your Discs.

Go to Order Form

A Certificate Of Posting is obtained on every item we send, but if you require your discs return to be Insured (£2500.00 maximum), just add £8.00 to the total. This Insurance is added for free if you send 40 or more discs in total. All prices include VAT.

1) Take all discs from their cases and separate each one with a piece of tissue or clean paper. If you have ordered before, please re-use the plastic sleeves or spindle we return them to you in.

2) Separate those discs for Full Repair, and those for Tidy-Up and label each pile clearly. Fill in and print our Order Form or write CLEARLY on a piece of paper your Name, Address, Telephone Number, total number of discs sent, and whether they are for Full Repair or Tidy-Up.

3) Place your discs into an appropriately sized box (or jiffy bag if a small order with stiff card either side, and write DO NOT BEND on the front clearly) and pack it in such a way so the discs do not move around freely (jiffy bag - simply fold over and secure). Remember to include the Order Form and payment, and send to: discz, 15 Wellington Way, Waterlooville, PO7 7ED. Once received, your order will be processed and returned within 2-4 working days if you paid by Credit/Debit card, Cash, or PayPal, or around a week if you paid by Cheque.

NOTE: We do not Full Repair PS3 or Blu-Ray discs, so please do not send these. Also, we no longer Full Repair Double Sided DVDs so please do not send these. Tidy-Up is still available for these discs however, but each will count as 2 discs due to there being two sides.

PayPal: sales@discz.co.uk
Credit/Debit card: Call (023) 9234 8333 to pay over the phone (instant and 100% safe)
Cheque: Made payable to discz
Cash: Sent at your own risk

1. Why won't my discs play any more? Or skip & jump?
The reason most discs either don't play, or skip, is because the bottom (non label side) is either badly marked, or scratched. The laser cannot read the information from the disc accurately, so it either skips, gets stuck, or does not read it at all.

2. Which formats of disc can you repair?
PSOne, Playstation 2, Nintendo Wii, XBOX, XBOX 360, Gamecube, Dreamcast, PC, CD, DVD, HD-DVD, DVD-Audio, SA-CD, all types of recordable CD and DVD, and all other retro CD formats (Mega CD, 3DO, Saturn, Amiga CD32 etc).

3. How come your repairs cost less than many other repair companies?
Unlike other CD repair companies, the machines we use are fully automatic one stage machines, which do not require the constant attention of an employee. The most expensive factor in the cost of CD repair is not the consumables but the labour charge. By eliminating the need to dedicate an employee throughout the process our repair charge becomes a fraction of our competitors. The benefits include total elimination of human error, and vastly reduced costs to our customers.

4. What repair machines do you use and what is your success rate on repairs?
We use the StarDisc (or StarBay as it is also known) machines, which are simply the best disc repair machines in the world (costing over £12,000 EACH and weighing nearly a quarter of a tonne) - these amazing machines were made to simply be the best repair machines in the world, regardless of cost, and although not made anymore (due to far cheaper machines becoming commonplace) this is STILL the best repair machine in the world, and our success rate on all repaired discs is over 99.9%... probably the highest successful repair rate in the UK.

5. Is this like one of those cheap fixing machines from some stores??
If you read the above question then you already are aware the answer is a definate NO! There are many cheap 'home' CD Repair Machines available, and some small, £600 machines that many shops use, but they are very basic and are ineffective on many, many discs. They can also leave your disc with a very poor finish. discz use heavyweight professional machines costing over £12,000 each, are designed for professionals, and are the best in the world at what they do: Restore your discs to their 'as new' condition. You will be amazed.

6. How do you do it?!?
Our disc repair machines are capable of repairing 5 discs at a time in a single stage, and use a pad and polish which is so fine it leaves each repair identical to a production disc. It works by using tried and tested patented technology to gently polish away a very small layer from the bottom surface - just sufficient to remove the scratches from the CD. It is then restored to a mirror finish. This allows the light from the laser to pass cleanly through the repaired disc to the data layer once again. Once the process is complete, your disc is hand checked before it is ready for packing and returning.

7. Can you fix ANY disc that won't play?
We rarely hear of one of our repaired discs not working. Indeed, the only discs we cannot fix are those that have been chipped, cracked, warped, or those with very bad damage to the label side or data foil of the disc. On many discs, a discs data is stored very close to the label side and if the data is damaged there is no way of recovering it. The good news is that we regularly process discs with minor damage to the data layer which play perfectly after our service. If in doubt send these to us anyway and we will assess them for free. If we don't process it, we wont charge you.

8. How many times can the same disc be repaired?
On average, a disc can be repaired around 10-20 times, increasing its lifespan immeasurably.

9. Is the repair procedure safe?
Totally. The machines we use are tried, tested and patented.

10. Do you full repair Double Sided DVDs?
Not any more. As these discs are now rarely seen, we no longer repair them as they require specific materials and machines to repair. We do however, still offer the Tidy-Up service for these discs.

There are now many people claiming they can repair your disc. Almost none of them are professionals.

99% of these people will also be using vastly inferior technology to us (our machines are totally free from the 'swirls' and 'rounding off' the edges of your disc that plague most other peoples machines), and indeed, they probably charge a lot more per disc than we do, for an inferior repair.

After extensive research, we discovered the StarDisc (or Starbay) to be the best disc repair machine in the world. Specially customised in house by the discz team, these 220KG heavyweights are capable of repairing 5 discs at a time in a single stage, and use a pad and polish which is so fine it leaves each repair identical to a production disc. Not even the £40,000 DGM6 repair machine can match the finish our StarDiscs achieve.

Your discs are precious, and when in need of repair you would want them repaired on the best compact disc repair machines in the world by trained professionals. When you send your damaged games, DVDs, music CDs etc to be repaired by discz, this is precisely what you get.

discz are well aware of the growing number of 'CD home repair kits' available. These 'home' repair kits are designed for only the most basic of repair however, and are ineffective on many, many discs. You may also find you are putting more scratches in your disc than you are taking out...Then there is the fact you have spent money on these products, and are wasting time and effort attempting to repair the disc yourself to find it still doesn't work.... Wouldn't you prefer to have your disc repaired to good as new condition by professionals using the best disc repair machines in the world??

The process used by discz uses the very latest advanced technology in machines which are designed for high volume repair of even the most badly scratched discs, and are for professional use only. After considerable research we found the machines we use to be by far the best in the world at disc repair. Nothing, and no other repair service comes close.

Our machines are specially customised in house, and allows us to produce perfect repairs every-time (totally free from the swirls and rounding off the edge of a disc that plaque most competitors machines).

During the repair procedure, it is crucial that the disc lies totally flat throughout. Flat on Flat technology with our machines is simply the best way to have your discs repaired. We know that there are other companies out there that would like you to believe that they have some 'special technology' to repair compact discs, but that is just not the truth. Compact Discs in any format ( Music, Game, DVD, CD-ROM, CD-Rs or CD+Gs ) are manufactured flat to begin with.

Compact Discs, DVDs, and most Games are made of Polycarbonite plastics (just like plastic lenses in sunglasses) and are manufactured through a moulding process that makes the disc perfectly flat. This perfectly flat surface allows the laser beam to go straight up and reflect back off the Foil Layer and retrieve the Digital Information that has been stamped into the top side. A scratch, or finger print that blocks or breaks up the path of the laser beam, will cause the disc to either skip, freeze up or simply not load at all.

With the arrival of DVD, XBOX 360, Nintendo Wii etc the digital information is now going right to the outer edge of the disc (most music CDs do not use the whole disc so do not go right to the very edge). This means that if your repairs are not carried out by discz, then there is a good chance that other disc repair technologies will round the edges off of your disc during their repair process....the laser beam will then follow the curve created by their process and you could lose the last track on those discs. Your discs are precious, and when in need of repair you would want them repaired on the best compact disc repair machines in the world by trained professionals. When you send your damaged games, DVDs etc to be repaired by discz, this is precisely what you get.

Let us begin by informing you that on all CDs, the discs data is not (as most people believe) on the playing (shiny) side of the disc, but in-fact, on the opposite side just underneath the label. This is important, as it means that the discs data is only protected by the incredibly thin layer provided by the discs label (DVDs and games discs data is more in the middle of the disc and much better protected). A scratch on the label side can easily destroy the vital data beneath it, and once gone, there is no way of recovering it (these are called Top Scratches). It is therefore vital to protect the label side of your discs. See our Products page for ways to avoid Top Scratches and label side damage.

A scratch that occurs on the bottom (shiny) side of a disc however, can easily stop your disc from playing correctly but can be resurfaced and polished out. Top Scratches however, are permanent, and if severe, can stop your disc from playing correctly even if the bottom is perfect. If in doubt, send these to us anyway and we will assess them for free. If we don't process a disc we believe is 'beyond repair', we don't charge you!

Use the techniques below to discover which side of your disc is scratched.

1) The Light Test:

Hold your disc 24 inches away form a 40 watt light bulb, label side facing the bulb. If you see light coming through pin holes or scratches, this disc is scratched on the label or top side.

2) The Reflection Test:

Hold your disc, bottom (or play side) up. While looking at the scratches on the play side, tilt the disc slightly, back and forth, and check each scratch for a reflection or double appearance. Scratches on the bottom of the disc will have a reflection. Scratches or wrinkles in the top side will appear as a single line.